Refund Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
At Mindful Wellness, we stand behind Brain Savior with complete confidence. We offer an industry-leading 180-day money-back guarantee because we believe in the quality and effectiveness of our cognitive support supplement.
1. Our Money-Back Guarantee
180-Day Money-Back Guarantee: We offer a full 180 days (six months) from your purchase date to request a complete refund. This is one of the most generous guarantees in the supplement industry.
What This Means for You
- Risk-Free Trial: Try Brain Savior for a full six months with complete peace of mind
- No Questions Asked: You don't need to explain or justify your refund request
- Full Refund: Receive 100% of your product purchase price back
- Empty Bottles OK: You can return empty bottles - we trust you gave it a fair trial
2. How to Request a Refund
Step 1: Contact Our Customer Service
To initiate a refund, simply contact our friendly customer service team within 180 days of your purchase date. You can reach us by:
Step 2: Provide Order Information
When contacting us, please provide:
- Your full name as it appears on the order
- Order number (if available)
- Email address used for the purchase
- Approximate purchase date
Step 3: Refund Processing
Once we receive your refund request, we will:
- Confirm your order details and eligibility
- Process your refund within 5-7 business days
- Send you a confirmation email when the refund is processed
- Refund the money to your original payment method
3. What's Covered Under Our Guarantee
Eligible Purchases
- All Brain Savior purchases made directly from brainsaviormindful.com
- Single bottle, multi-bottle, and bundle packages
- Both new and returning customers
- Orders placed within the last 180 days
Refund Amount
- Product Cost: 100% of the purchase price for Brain Savior supplement
- Taxes: All applicable taxes will be refunded
- Bonuses: Digital bonuses included with multi-bottle packages
4. What's Not Covered
Shipping Costs
- Original Shipping: Initial shipping charges are non-refundable (unless the error was ours)
- Return Shipping: Customers are responsible for return shipping costs if they choose to return bottles
- International Shipping: Customs fees and international shipping charges are non-refundable
Ineligible Purchases
- Purchases made from unauthorized retailers (Amazon, eBay, etc.)
- Orders placed more than 180 days ago
- Previously refunded orders
- Purchases made with fraudulent payment methods
5. Return Process (Optional)
While returning bottles is not required for a refund, you may choose to return them:
Return Instructions
- Contact customer service for return instructions if desired
- Package bottles securely to prevent damage
- Include your order number or contact information
- Ship to the address provided by customer service
Important: Returns are optional. We trust our customers and will process refunds without requiring you to return the bottles. This policy exists to make the refund process as convenient as possible for you.
6. Refund Timeline
Processing Time
- Request Acknowledgment: Within 24 business hours
- Refund Processing: 5-7 business days from request
- Bank Processing: 3-10 business days depending on your financial institution
- Total Timeline: Typically 8-17 business days from request to account credit
Payment Method Refunds
- Credit Cards: Refunded to original card, may take 1-2 billing cycles to appear
- PayPal: Refunded to PayPal account within 3-5 business days
- Bank Transfers: Processed according to bank's standard timeline
7. Customer Service and Support
Our Commitment to You
Our US-based customer service team is trained to make the refund process as smooth as possible. We are committed to:
- Responding to all refund requests within 24 business hours
- Treating every customer with respect and understanding
- Processing legitimate refunds without unnecessary delays
- Providing clear communication throughout the process
Multiple Contact Options
- Email Support: support@brainsavior.com (preferred method)
- Phone Support: 302-200-3480
- Business Hours: Monday-Friday, 9 AM to 6 PM EST
- Response Time: Within 24 business hours for emails
8. Frequently Asked Questions
Can I get a partial refund for unused bottles?
We offer full refunds only. If you're within the 180-day window, you're eligible for a complete refund of your purchase price, regardless of how many bottles you've used.
What if I lost my order confirmation?
No problem. Our customer service team can locate your order using your name, email address, or phone number. We maintain detailed records of all purchases.
Do I need to provide a reason for the refund?
No explanation is required. While we appreciate feedback to improve our products, you are not obligated to provide a reason for your refund request.
Can I reorder after receiving a refund?
Yes, you can place new orders after receiving a refund. However, each order is subject to its own 180-day guarantee period.
What if I bought multiple bottles but only want to return some?
Our refund policy covers the entire order. We don't process partial refunds for multi-bottle packages.
Is there a limit to how many refunds I can request?
We ask that customers use our guarantee in good faith. Multiple refund requests from the same customer may be subject to review to prevent abuse.
9. Why We Offer This Guarantee
Quality Confidence
Our generous refund policy reflects our confidence in Brain Savior's quality and effectiveness. Key factors include:
- Premium Ingredients: Clinically-researched nootropic compounds
- Manufacturing Standards: FDA-registered facilities with GMP certification
- Third-Party Testing: Every batch tested for purity and potency
- Customer Satisfaction: High rate of customer satisfaction and repeat purchases
Customer-First Philosophy
We believe that supplement companies should stand behind their products with real guarantees, not empty promises. Our 180-day policy demonstrates our commitment to your satisfaction and removes all risk from trying Brain Savior.
10. Special Circumstances
Medical Concerns
If you experience any adverse reactions or have medical concerns related to Brain Savior, please:
- Discontinue use immediately
- Consult with your healthcare provider
- Contact our customer service team for an immediate refund
- Report any serious adverse events to your doctor
Product Defects
If you receive damaged or defective products:
- Contact us immediately with photos of the damage
- We will provide a full refund plus shipping costs
- A replacement product may be offered if preferred
- Return shipping will be covered by us
11. International Customers
Global Guarantee
Our 180-day money-back guarantee applies to international customers with the following considerations:
- Refunds processed in the original currency of purchase
- Exchange rate fluctuations may affect final refund amount
- International shipping costs are non-refundable
- Customs fees and duties are non-refundable
- Return shipping costs (if applicable) are customer responsibility
12. Policy Updates
We may update this refund policy from time to time to reflect changes in our practices or applicable laws. When we make changes:
- Updated policy will be posted on this page
- "Last Updated" date will be revised
- Material changes will be communicated to customers
- Existing orders remain subject to the policy in effect at time of purchase
13. Contact Information for Refunds
For all refund-related inquiries, please contact us using the information below:
Our Promise: We are committed to making the refund process as simple and stress-free as possible. Your satisfaction is our top priority, and we will work diligently to resolve any concerns you may have about your Brain Savior purchase.
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